Privacy

How we handle your calls.

Last updated · 22 September 2026

Recording and consent Your data is never used to train a computer What we collect Who else touches your calls How long we keep things Getting your data out, or deleted Terms of service

Recording and consent

TradeLoom answers calls to your business line and records them so it can write the brief you receive. Every caller hears a notice at the start of the call telling them they've reached an answering service and that the call is recorded.

That notice is played automatically and cannot be edited or removed from your greeting. Some states require every party to a call to consent to being recorded, and the notice is how that consent is given.

Recordings are kept for the life of your account, and you can delete any or all of them yourself at any time.
You are responsible for the legality of forwarding your business line to us in your jurisdiction.

Your data is never used to train a computer

Your call recordings, transcripts, briefs, customer names, addresses, and notes are never used to train, fine-tune, or evaluate any machine learning model — ours or a vendor's. We don't sell them, we don't license them, and we don't hand them to a data broker.

Where a vendor lets us enforce that technically, we do. The model that writes your brief is called with zero-data-retention required and data collection denied, so requests are routed only to providers that honour it. We contractually require the same of every other vendor in the pipeline.

What we collect

From your callers: phone number, name, the job they described, the address they gave, and an audio recording of the call.
From you: business name, trade, services, service area, greeting, your phone number and email, and your notes on each job.
Automatically: when calls came in, how long they lasted, and what actions you took in the app.

We don't collect payment card numbers. Stripe handles payment and we only ever see the last four digits and the expiry.

Running a phone line means other companies are involved. Here's the whole list, and what each one sees:

Telnyx — carries the call and sends your brief by text. Sees the audio and phone numbers.
ElevenLabs — the voice agent that answers the call and turns speech into text. Sees the audio.
Deepgram — speech-to-text for calls carried over the legacy line path, and the voice that renders your greeting. Sees the audio.
OpenRouter / DeepSeek — writes the brief from the transcript. Sees the transcript, under zero-data-retention routing.
Supabase — stores your calls, your recordings, and your profile. Sees everything at rest, encrypted. Recordings sit in a private bucket and are served only through short-lived links.
Resend — sends account email, such as password resets. Sees your email address.
Stripe — handles billing. Sees your email and payment method, never your calls.

How long we keep things

Recordings, transcripts and briefs: for as long as your account is open. You can delete them at any time (below).
After you delete your data: removed immediately and permanently from our storage and database.
After you cancel: 30 days, then permanent deletion.

Getting your data out, or deleted

Download. Settings → Your data → Download everything gives you every call as a CSV file you can keep.

Delete. Settings → Your data → Delete all call data permanently removes your calls, briefs, recordings, and the customer and job records built from them. It can't be undone.

Terms of service

The full terms are on the Terms of Service page. The points that are specific to this product:

What we don't promise. TradeLoom answers calls but doesn't guarantee it catches every one — carriers drop calls, phones lose signal.
No price authority. Anything quoted from your rate card is your quote, not ours. You own what gets said about money.
Your forwarding. You're responsible for setting up and maintaining forwarding on your own line, and for telling us when your number changes.
Acceptable use. The line can't be used for telemarketing, collections, or anything requiring TCPA consent we haven't obtained.
Billing. Monthly, prorated on change, cancel any time, no refund for a partial month.
Call caps. If you reach your plan's cap we notify you — we don't silently stop answering.